In the past, most businesses would only hire an IT expert when something was broken or wrong. It was a one time deal and they would call in another IT expert the next time something went wrong. Today, more and more businesses are moving away from this reactionary model to more of a proactive model known as managed IT services.
However, there are a lot of differences besides pricing between the old model and the current model. Infinity Technologies has worked with many businesses to transition away from break-fix into a fully-managed framework, and we’ve put together a few of the biggest reasons for switching in our experience.
The only rate should be a flat rate
Business technology is expensive.
Not only is it expensive to purchase, but it’s expensive to maintain as well. Upgrades, software changes and updates, day-to-day maintenance, and risk mitigation? These tasks take a lot of resources.
One of the key benefits of outsourced IT is that most everything IT-related comes to you in one all-inclusive flat rate each month. Whether you’re in need of a security update, require maintenance, or need assistance from a Help Desk technician, an outsourced IT provider takes care of it all.
That means you stop paying for every interaction you have with your IT provider. No more hourly charges for IT support. No more surprise spending with new, “required,” hardware. All of your technology management and maintenance are rolled into one flat monthly fee.
Stop waiting for issues to be fixed
When you need something fixed, you need it fixed now, not three days from now. But when you’re dealing with a traditional break-fix company, that’s exactly what you’ll get.
However, outsource your IT and things will work a little differently. Instead of waiting days to receive support, you can pick up the phone and start working with a Microsoft certified technician right away.
On top of this, these are the technicians who actually want to see your business succeed. Since they don’t benefit from hourly rates, they want you to regain full operating status as quickly as possible. Because of this, they’ll provide your team with the highest quality of support and work proactively in the background to try and prevent service issues in advance.
A security strategy better than Windows Defender
Security is a big deal these days. But without a dedicated IT provider, you’ll be left scrambling to protect your own data — which is rarely a good thing.
There are so many different threats, so many different risk vectors, and so many different entry points that it can be nearly impossible without the help of some advanced tools and techniques. If your risk isn’t managed properly, you are looking at a potentially huge bill.
Or you can rely on the talent and expertise of a qualified IT provider who can bring the tools, resources, and knowledge your company needs to remain fully protected. Additionally, they continuously monitor your network to prevent threats from impacting your business.
Vendors can be overwhelming, protect yourself
Vendors can be difficult to manage — heck, they can even be difficult to simply keep track of. You have vendors of all shapes and sizes, coming at you from every direction, and all with varying procedures and policies.
An outsourced IT provider can help alleviate some of this confusion.
From licenses and renewals to support and maintenance, a quality IT provider can help your team manage third-party vendors. Instead of many points of contact, you now have one. A change like this means you no longer have to devote your own staff to spending hours every month speaking with vendors. Leave it to your IT partner.
The strategy to success
When it comes to technology, it can often be difficult to visualize the bigger picture. How does everything fit together? Do the different pieces of your infrastructure have the ability to grow alongside your company? Does the technology you use actually promote productivity or hurt it?
Outsource your IT and many of these questions will be answered.
With an experienced IT provider like Infinity Technologies, your business can benefit from strategic IT consulting and guidance. With us, nothing is done haphazardly, and everything will serve a specific purpose. Receive guidance on new solutions, assistance with technology implementations, and support developing roadmaps and business processes.
If you’d like to learn more about outsourcing your IT, then give us a call or shoot us a message today. We’d love to chat.